Service Contact

Service Hotline

Technical Support

Experienced technical engineers will provide online instant Q&A and remote trouble shooting services for global customers.

Field Service

SOLARMAN will provide field services for product installation and commissioning.

Notice: Extra fees will be charged for field service overseas. 

Field Service
Customer Training​

Customer Training

IGEN Tech will provide product training for our partners and end-users, including product installation, system application (software and hardware), Q&A, and others subjected to specific requirement.

Warranty

Within warranty period, we provide free maintenance service to solve all non-artificial quality problems if the product is under normal usage circumstance. If the product exceeds warranty period,we deal with cases by referring to <IGEN Warranty Terms>.

Warranty​

Field Service

IGEN-Tech will provide customers field services for installation supervision and commissioning. (Notice: Oversea field service is a paid service. )

Customer Training

IGEN-Tech will provide product training for our partners and end-users, including product installation, system application (software and hardware), Q&A, and others subjected to specific requirement.AV

Warranty

Within warranty period, we provide free maintenance service to solve all non-artificial quality problems if the product is under normal usage circumstance. If the product exceeds warranty period,we deal with cases by referring to 《IGEN Warranty Terms.

Service Contact Form